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Cookies Policy

Cookies Policy

What Cookies Are

A cookie is a small piece of data that a website stores on your device when you visit it. Cookies are used to remember your preferences and interactions with the site, making your experience more personalized and efficient.

Why We Use Cookies

We use cookies to improve our service by remembering:

  • Your login details
  • Your preferred language or settings
  • Any products or services you've added to your cart or basket
  • The content you've previously viewed on our website

Cookies also help us understand how people interact with our site, so we can make it better for everyone.

Essential Cookies

These cookies are necessary for the proper functioning of our website. They include:

  • Authentication cookies, which ensure that you're securely logged in to your account
  • Session cookies, which allow us to manage your current session on our website
  • Security cookies, which help protect against malicious activities and potential security threats

We use these essential cookies only for the duration of your visit, after which they are automatically deleted.

Session Cookies

These temporary cookies expire at the end of each browsing session. They include:

  • Session ID cookies, which identify you as a unique user
  • Cart and basket management cookies, which help us store items in your cart or basket while you're shopping on our site

Once your browsing session ends, these cookies are automatically deleted.

Persistent Cookies

These long-term cookies remain stored on your device even after the end of each browsing session. They include:

  • Language preference cookies, which remember the language you prefer to use
  • Font and display settings cookies, which store your preferred font sizes or other visual preferences

You can manage these persistent cookies at any time through our website's cookie controls (see below).

Functional Cookies

These non-essential cookies help improve your overall experience on our site. They include:

  • Cookie consent management cookies, which remember your previous cookie preference settings
  • Analytics and performance tracking cookies (more information below)

You can opt-in or out of using these functional cookies through our website's cookie controls.

Analytics and Performance Cookies

We use analytics tools to collect aggregated data on how people interact with our site. This includes:

  • Page load time measurements
  • Clickstream analysis
  • Device recognition

Our analytics tools do not track your personal behavior or store identifiable user information. We also provide an option for you to manage these analytics cookies.

Preference and Language Settings

You can set preferences for language, units of measurement, and other display settings using our website's controls.

We use these preferences to personalize the content displayed on our site according to your choices.

Login/Session Continuity

Cookies help us maintain a secure login session across multiple pages or even browser sessions. If you choose to log in or stay logged in to an account, we'll store relevant cookies to ensure seamless continuity of your experience.

We respect your browser settings regarding the handling of persistent cookies and do not automatically enable them for storing sensitive information such as passwords.

Device Recognition

Cookies may be used to recognize specific devices when you visit our site. However, this does not mean that any identifiable or personal data is stored.

We prioritize security and make sure that device recognition is done in accordance with local laws and regulations regarding tracking practices.

Security-Related Cookies

These cookies help us detect potential security threats such as cross-site request forgery attacks (CSRF) by verifying the origin of incoming requests from external pages or services. They are essential for our site's overall safety.

We do not share any user data stored in these cookies with third parties except to protect against security breaches and respond accordingly.

Browser Storage Technologies

Browsers use storage technologies like localStorage or sessionStorage, which allow us to store small pieces of information locally on your device. These are different from browser cookies, but they serve similar purposes.

We respect the rules for handling these local storage resources as defined in each major browser's documentation (Chrome, Firefox, Safari).

Third-Party Integrations

Our site may integrate with third-party services or content to offer richer experiences, such as embedded social media feeds. When you interact with any of this integrated content, your actions might trigger cookie settings on the respective platform.

However, all cookies used by these external providers are subject to their own privacy policies and guidelines for data collection, not ours.

Marketing or Communication Preferences

We use marketing preference cookies (if applicable) to remember whether you've previously opted-out of receiving promotional materials. This helps us comply with local regulations on marketing communications.

Your preferences regarding direct contact are always honored, but may require the storage of persistent cookies for some time until they expire naturally.

Cookie Consent Management

Upon your first visit to our site (after the effective date of this policy), we will explicitly request your consent for storing non-essential cookies. You can update or manage these settings at any time using the provided cookie controls on our website.

We store a consent management cookie that records whether you have accepted, declined, or deleted all types of cookies since the last interaction with our site's cookie controls.

Browser Cookie Controls

Modern browsers offer robust features for managing and controlling cookies. You can use these built-in settings to block specific types of cookies from being stored on your device:

  • Chrome: Settings > Advanced > Content settings
  • Firefox: Options/Preferences > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Advanced > Cookies

Review each browser's documentation for more information about managing cookie preferences.

Clearing or Disabling Cookies

If you clear your cookies entirely, some site features might not function correctly due to our reliance on these stored pieces of data. However, we recommend clearing or deleting them only in cases where the persistence causes you issues or security concerns.

Some common places to review and modify cookie settings include:

  • Cookies and Data Storage: Settings > Advanced (in Chrome) for detailed control over each type.
  • Privacy & Security: Options/Preferences page on Firefox for global cookie management options, including blocking cookies from certain domains.

Site Functionality Impact When Cookies Are Disabled

Disabling or clearing all types of cookies might impact site functionality in several areas:

  1. User login and session persistence
  2. Language and display preference settings retention
  3. Cart and basket content visibility after logging out

Each scenario is handled differently, depending on our website's cookie use cases.

Technical Diagnostics and Performance Optimisation

We continuously monitor our site for technical issues and optimize performance based on aggregated data collected from cookies related to:

  • Page load times
  • Error occurrence rates
  • Browser compatibility metrics

These insights enable us to improve the overall user experience, security standards, and operational efficiency of our platform.

Aggregated Analytics Information

To respect users' privacy while still optimizing performance and content relevance for a broad audience, we only report aggregated analytics data. This ensures that individual actions or preferences are not identifiable through tracking cookies:

  • Performance metrics: average page load time
  • Interaction rates: how frequently users engage with specific elements on the site
  • Error rates: number of error messages displayed

These reports enable us to make informed decisions without infringing on user data protection rights.

User Experience Improvements

Our goal is always to provide an intuitive and enjoyable experience for everyone. We're committed to continuous improvements through:

  1. Analyzing user behavior, such as clickstream analysis
  2. Conducting usability testing with real users from various backgrounds and devices
  3. Providing clear instructions on cookie management within our website's settings menu

Your input is invaluable! If you have suggestions or concerns about cookies usage, please contact us.

Terms and Conditions & Cookie Policy Updates

Please review this Cookies Policy in conjunction with the site’s broader Terms of Service, which outline acceptable use guidelines. The policy will be updated periodically to reflect changes in our services or necessary adjustments for regulatory compliance.

Thank you for choosing our online platform!